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Service characteristics and engagement with citizens

This briefing note aims to provide some practical guidance on how different services can offer differing opportunities and challenges for improving service performance through increased accountability...

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Opening the Black Box: The Contextual Drivers of Social Accountability

What are the factors—enabling and disabling—that shape the possibility of TAIs achieving their goals in a particular context? This report focuses on social accountability (SA) and solely on the...

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Do young people act to make a difference?

This brief from Twaweza draws on a survey of 2,432 Ugandans aged 15-35. It finds that they have a much greater sense of general self-efficacy than of political self-efficacy, perhaps reflecting...

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The power of talk: Media and accountability in three African countries

This policy briefing offers an empirical contribution to evolving thinking on governance within the international development landscape. Using the example of media, the brief argues that interventions...

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Social accountability: What does the evidence really say?

This study reinterprets both the empirical evaluation evidence and the analytical concepts involved in social accountability (SAcc), in order to help to address the “what next?” question. The paper...

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Women’s voice and leadership in decision-making: Assessing the evidence

This report reviews the global evidence on the processes of change that enable women to have substantive voice and leadership in decision-making. It answers two core research questions: what are the...

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Deliberation and development: Rethinking the role of voice and collective...

Deliberation is the process by which a group of people, each with equal voice, can – via a process of discussion and debate – reach an agreement. This edited book aims to do two things: rethink the...

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State of the world’s volunteerism report 2015

Volunteerism provides a key channel for the successful implementation of a more inclusive future development agenda advocated by the SDGs. The report analyses the relationship between volunteerism and...

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Mobile phone and social media interventions for youth development outcomes

Young people are often ‘first adopters’ of new technologies, particularly broadcast technologies such as mobile phones. The upsurge in ICT usage has had a direct impact on increasing civic engagement...

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When does ICT-enabled citizen voice lead to government responsiveness?

This article reviews evidence on the use of 23 information and communications technology (ICT) platforms to project citizen voice to improve public service delivery. This study begins with a conceptual...

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